Frequently Asked Questions
Everything you need to know about enhancing your home experience.
What is the standard shipping timeframe for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do your products come with a warranty?
Yes, all Dreame furniture pieces include a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing FSC-certified wood, recycled textiles, and low-VOC finishes to ensure a healthy environment for your home.