Returns & Exchanges

At Dreame, we want you to be completely satisfied with your home cleaning technology. If you are not happy with your purchase, you can return your product within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Device

  Place the product in its original packaging, ensuring all accessories, manuals, and components are included to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to your original payment method within 7-10 business days.